Privacy Policy KS99 — Personal Data Protection for Malaysian Players

Ks99 collects your personal information through several means when you use our platform. The type of data collected depends on how you interact with the platform:

Information you provide directly:

• Full name, national identity card number (MyKad) or passport, date of birth, and gender at account registration.
• Email address, mobile number, and home address for account verification and communication purposes.
• Bank account details, e-wallet account numbers, and other payment methods you register for deposits and withdrawals.
• Identity verification (KYC) documents such as copies of MyKad, passport, or utility bills for account verification.
• Information you share when communicating with the ks99 customer support team.

Information collected automatically:

• IP address, device type, operating system, and web browser used.
• Game log data — including games played, betting amounts, wins, and session duration.
• Deposit and withdrawal transaction data including amounts, methods, and timestamps.
• Cookie data and similar tracking technologies (see Section 4).
• Approximate location data based on your IP address for security and legal compliance purposes.

The personal data we collect is used solely for purposes related to delivering a safe and high-quality ks99 platform experience. The specific uses of your data are as follows:

Ks99 will not use your personal data for any purpose not stated above without first obtaining your consent.

Ks99 respects your privacy and does not share your personal information with third parties except in the following limited and specific situations:

• Payment service providers: Required transaction data is shared with payment service providers such as banks and e-wallet processors to enable deposits and withdrawals to be processed securely.
• Game providers: Limited account information is shared with third-party game providers integrated within the ks99 platform to enable games to function properly.
• Legal authorities: ks99 will disclose personal data to the relevant authorities when required by law, court order, or regulatory requirement.
• Security partners: Required data may be shared with fraud prevention and cybersecurity service providers to protect the platform and users from threats.

All third parties that receive personal data of ks99 players are bound by strict confidentiality agreements and are regularly audited to ensure compliance with data protection standards equivalent to those of ks99.

Ks99 uses cookies and similar tracking technologies to enhance the user experience and support essential platform functions. Several types of cookies are used:

• Essential cookies: Required for core platform functions such as login verification, session management, and account security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how players use the platform — pages visited, time spent, and any errors encountered. This data is used for platform improvements.
• Preference cookies: Stores your preferences such as language settings, display theme, and game preferences to personalise your platform experience.
• Analytics cookies: Helps ks99 understand platform usage trends in aggregate and anonymised form to plan product improvements and new features.

You can control or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect your ability to use certain ks99 platform features normally.

Ks99 continually invests in security infrastructure to protect players' personal data. Key security measures implemented include:

• 256-bit SSL encryption for all data communications between your browser and ks99 servers.
• Encryption of sensitive data stored in databases using modern encryption algorithms.
• Role-based access control (RBAC) ensures only authorized personnel can access specific personal data.
• 24-hour security monitoring with automated threat detection and incident response systems.
• Regular penetration testing by independent third-party security experts.
• Regular data backup procedures to prevent data loss due to technical failures.
• Two-factor authentication (2FA) is available for all player accounts as an additional layer of security.

Ks99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law and relevant regulations.

Ks99's data retention guidelines are as follows:

• Active account data: Retained for the duration of your active account and for a reasonable period after your last login.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial reporting and anti-money laundering legal requirements.
• KYC documents: Retained for the duration of the active account and 5 years after account closure for regulatory compliance purposes.
• Support communication logs: Retained for 2 years for service quality and dispute resolution purposes.
• Security log data: Retained for 12 months for security incident investigation purposes if required.

Upon expiry of the relevant retention period, your personal data will be securely deleted or anonymized from ks99 systems, unless a longer retention period is required by law.

As a ks99 player, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act (PDPA):

To exercise any of the privacy rights above, contact the ks99 support team via live chat or support email. ks99 will process your request within 30 business days and may require identity verification before the request is fulfilled.

The ks99 platform is not designed for, nor directed at, individuals under the age of 18. ks99 does not knowingly collect any personal data from children or minors below the age limit.

If ks99 determines that personal data of a minor has been collected without adequate age verification, we will promptly delete that data and terminate the associated account. Parents or guardians who believe their child has registered on ks99 without consent are urged to contact the ks99 support team immediately.

The ks99 platform may contain links or integrations with third-party services such as game providers, payment processors, and analytics providers. Each of these services has its own privacy policy, independent of ks99.

Ks99 is not responsible for the privacy practices or content of any third-party websites or services. We recommend that you read the privacy policy of any third-party service you access through the ks99 platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ks99 handles your personal data, the ks99 privacy team is ready to assist you.

You can reach us via:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the ks99 platform. Average response time is under 3 minutes.
• Support Email: Send your privacy inquiry to the ks99 team via the official support email address ([email protected]). We will respond within 24 hours.
• Account Section: Log in to your ks99 account and use the "Privacy Settings" section to update your communication preferences and data permissions directly.

For formal privacy rights requests (data access, deletion, or portability), please include your ks99 account number and the type of identification document for the required identity verification.

Ks99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. The latest version of the Privacy Policy will always be available on this page with the most recent update date.

For material amendments — meaning changes that significantly affect your privacy rights — ks99 will notify you via an in-platform notification or registered email at least 14 days before the changes take effect. Continued use of the ks99 platform after the effective date constitutes acceptance of the updated Privacy Policy.